Terms of service

Welcome to TruCart. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. General

By using this website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

TruCart reserves the right to modify, update, or replace these Terms of Service at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the revised terms.

2. Products & Pricing

We strive to ensure that all product descriptions, images, specifications, and prices displayed on our website are accurate.

However, we do not guarantee that all information is completely error-free. Product colors may vary slightly depending on your device's display settings.

TruCart reserves the right to:

  • Change product prices without prior notice.
  • Modify or discontinue products at any time.
  • Correct pricing or typographical errors.
  • Cancel orders placed due to pricing or technical errors.

3. Orders & Payments

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation. This does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order if:

  • The product is unavailable.
  • Incorrect pricing has been displayed.
  • Payment verification fails.
  • Fraudulent or suspicious activity is detected.
  • Incorrect customer information has been provided.

Payments must be completed through the payment methods available on our website.

4. Shipping & Delivery

Estimated delivery times provided on our website are for reference only and may vary depending on location, courier services, weather conditions, public holidays, or other unforeseen circumstances.

While we make every effort to deliver orders within the estimated timeframe, TruCart shall not be held liable for delays caused by third-party courier partners or events beyond our reasonable control.

5. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the policy before making a purchase.

6. User Responsibilities

By using our website, you agree that you will not:

  • Provide false or misleading information.
  • Use the website for unlawful purposes.
  • Attempt to interfere with the website's security or functionality.
  • Upload malicious software, viruses, or harmful code.
  • Copy, reproduce, or misuse website content without written permission.

Any misuse of the website may result in suspension or termination of access.

7. Intellectual Property

All content available on TruCart, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Website design
  • Text
  • Icons
  • Branding
  • Layout

is the intellectual property of TruCart or its respective licensors and is protected under applicable copyright and trademark laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law, TruCart shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using TruCart, you consent to the practices described in our Privacy Policy.

10. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in the state where TruCart operates.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Phone: +91 94848 43158

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)