Shipping policy

Fast, Safe & Reliable Delivery

At TruCart, we are committed to delivering your orders quickly, securely, and in excellent condition. Every order is carefully packed and handed over to trusted courier partners to ensure a smooth delivery experience across India.

Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 24–48 business hours after successful payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.
  • Once your order is dispatched, you will receive an email or SMS containing your tracking details.

Processing time may be slightly longer during festive seasons or periods of high order volume.

2. Estimated Delivery Time

Delivery times depend on your location and courier availability.

Metro Cities: 3–5 Business Days

Other Cities & Towns: 4–7 Business Days

Remote Areas: 5–9 Business Days

Please note that these are estimated delivery timelines and may vary due to factors beyond our control, including weather conditions, transportation delays, public holidays, or operational issues with courier partners.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, TruCart may offer:

  • Free Shipping Promotions
  • Limited-Time Delivery Offers
  • Minimum Order Value Benefits

Such offers will be clearly mentioned on our website whenever applicable.

4. Order Tracking

Once your order has been shipped, tracking information will be shared through your registered email address or mobile number.

You can use the tracking link to monitor your shipment and stay updated on its delivery status.

If you do not receive tracking information within 48 hours of placing your order, please contact our customer support team.

5. Delivery Delays

While we work hard to deliver every order on time, unexpected delays may occasionally occur due to:

  • Courier partner delays
  • Extreme weather conditions
  • Public holidays
  • High order volume
  • Remote delivery locations
  • Incorrect shipping details

Although these situations are outside our direct control, our support team will assist you in tracking your order and resolving any delivery-related concerns.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Full Name
  • Complete Delivery Address
  • Mobile Number
  • PIN Code

Orders delayed or returned because of incorrect or incomplete information may require additional shipping charges for re-delivery.

7. Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us investigate your request, please provide:

  • Clear photos of the package
  • Photos of the product
  • Your Order ID

Our team will review the issue and provide an appropriate resolution if your claim is found to be valid.

8. Service Availability

Currently, TruCart delivers across most serviceable locations in India.

Delivery availability depends on the coverage of our courier partners. If your location is not serviceable, our support team will inform you and arrange a suitable solution whenever possible.

9. Need Help?

If you have any questions regarding your shipment or delivery, feel free to contact us.

Phone: +91 94848 43158

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)